Support
Stuck on a puzzle, lost your progress, or found a bug? We're happy to help.
Email us
We usually reply within a few business days.
To help us help you faster, please include your nickname, your device model and Android version, the app version (from the Play Store page or the App's settings), and a short description or screenshot of the problem.
Frequently asked questions
Do I need an account to play?
No. You can start playing right away: offline modes need no account, and XO Clash creates a guest account automatically the first time you go online. Signing in with Google Play Games is optional and helps you recover your progress and online account on a new device.
How do I keep my progress when I change phones?
Your progress is saved to the cloud when you're signed in to Google Play Games. Sign in on your old device, then sign in with the same Play Games account on your new device and your progress is restored. To keep your online rank and profile too, tap “Link Google Play Games” in the Online lobby on your old device, and again on your new one.
Can I play offline?
Yes. Matches against the AI and the offline modes work without an internet connection. Online multiplayer, leaderboards and tournaments need a connection; your progress syncs to the cloud the next time you open the App or finish a game while online.
How do online ranks work?
Ranked online matches use an ELO rating: beat stronger opponents to climb faster. Quick match pairs you with players of similar skill, and private rooms let you play friends without affecting anyone else.
Can I chat with other players?
Online matches use quick-phrases and emotes only — there's no free-text chat, which keeps the game friendly for everyone.
A purchase didn't arrive. What should I do?
First, restart the App while connected to the internet — pending purchases are usually delivered automatically. If it still hasn't arrived, email us with your nickname and the Google Play order number (it starts with “GPA.” and is in your purchase receipt email). Refunds are handled through Google Play according to its refund policies.
How do I manage ad personalisation?
Where required, the App asks for your ad consent when it starts. You can also reset your advertising ID or opt out of ad personalisation in your Android device settings. See our Privacy Policy for details.
Is there a colorblind mode?
Yes. Open the App's settings to turn on colorblind mode and other accessibility options, and to adjust sounds and haptics.
How do I delete my account and data?
Email support@maxenergic.com with the subject “XO Clash account deletion request” and include your nickname and your friend code (shown in the Friends tab of the Online section). We'll verify the request and delete your account and its data from our server, normally within 30 days. Full details are in our Privacy Policy.